Insurance services use knowledge related to finance, regulations, analytics in general and everything else in specific. For example, take project insurance. The insurer needs to evaluate various risks associated with the project. He should be able to make use of project management documents to understand the measures being taken by managers to manage the risks identified by them. He should be able to assess loss in case of claim. He need to use the knowledge of project management techniques in project insurance.

Again, if it is agriculture insurance, an insurer has to get idea about the crop yield, soil quality, farming practices etc. to do a meaningful insurance. So, knowledge of agriculture science need to be applied. Since insurance extends its services to every possible activities in the world or even in space, it has the potential to use every kind of knowledge.

Knowledge gained by insurance professionals during training are to be used. They are not for answering few questions in examination and then forgetting them. There is no end of values that insurance service can add in risk management in any kind of activities. And that is through the use of knowledge related to risk management techniques and also the knowledge related to activities. It may not be expected that every insurance professional will gain knowledge of every activity. But, he will do better if he is able to identify what knowledge to be used from where. This where can be external too.

There can be such training courses that are related to existing practices. But these are at the most basic level. It makes sense if there is a need of organized training on existing practices. There are regular changes in standards, regulations etc. that may create need of organized training to make them known to insurance professionals in formal way.

However, since Insurance service by nature is futuristic, there has to be emphasis on such topics that empowers the professionals to understand the future in scientific way with greater nuance. Such training prepares insurance professionals to go much deep in their profession and make the profession richer.

So, one thing that definitely need to be in the insurance related training is something about the future, something latest, something new, something that make the participants come out from the routine thinking and dive deep into topics related to finance, regulations and analytics or related to the special area of insurance.

The insurance industry is witnessing a lot of change, driven by current technological trends, like the Internet of Things, Big Data and Analytics, Blockchain which are dynamically and irrevocably changing the way it functions. Let’s look at the top trends impacting the industry and discuss the various challenges which are driving the current InsurTech priorities and see if we can call out the most important of them all.

Every industry has its leaders and its laggards and the insurance industry is not an exception to this. Deep pockets are helping some insurers to take advantage of digital technologies to change the way they function and to:

Offer new models and personalized products to meet changing customer expectations, which are driven by online retail sales models,
Partner with technology players to ensure that they keep up with the emerging trends in technology and to take advantage of the Internet of things to adopt connected sensors or devices to collect data for loss prevention and employ better pricing methods in property & casualty, life as well as health insurance.
Establish a cyber-security strategy to protect the sensitive personal and business data stored by them and comply with privacy regulations.
Adopt cloud computing, AI and automation to improve speed and flexibility and to settle claims faster to offer better customer satisfaction,
Use advanced analytics to derive strategic insights and proactively plan future business offerings and gain competitive advantage.
Consider the use of blockchain technology to add “smart” contracts and secure, decentralized data collection, processing and dissemination to their processes.
Are these strategic initiatives sufficient to enable companies which adopt them to enjoy industry and market leadership, and ultimately, success? What capabilities are needed for insurers to prepare themselves to meet the demands of the industry, in channel expansion or business model development, as it evolves? How can insurers prepare for the demands of tomorrow even as they meet today’s expectations from them? The aim of this post is to postulate that many insurers are failing to recognize the importance of claims management to their business, even as they are focusing on many of the other strategic imperatives facing them. Let’s explain why we would say so.

It is an open secret that customers are always happy with a good claims settlement experience, but tend to get very upset and start posting strong negative online feedback when their claim is delayed, disputed or rejected. Though claims satisfaction is an extremely critical component of an insurer’s overall customer relationship management challenge, it is only a work in progress for most at the current time. Instead, they need to pay attention to the customers and also focus inward, as they delve deep into the reasons for a customer’s dissatisfaction:
Insurers need to pay close attention to customer feedback and satisfaction levels with their claims filing process and settlement experience, especially when they are rejected.
Insurers have to capture customer feedback and factor it into the way their processes are functioning and question the clarity of their sales pitch itself, and see if the claim was fairly rejected.
They need to pay close attention to their reputation in this key area of customer satisfaction, which could impact their ability to retain a customer.
It must be remembered that dissatisfied customers never come back for additional coverage or another policy.
Even agents who find too many customers raising their voices against an insurer’s claim settlement process tend to move business away from them.
The seamlessness of customer experience needs to extend to claims handling, as claim filling becomes a smooth process.
Insurers can use technology to provide more options for filing a claim, including the uploading photos and videos, with increased speed and accuracy and reduced contact points with humans.
As algorithms detect fraudulent claims more easily, claims handling is improving in efficiency. Data driven claim prevention can help decrease costs and deliver value by predicting actual risk and reducing premiums.
In managing the delicate balancing act between identifying fraudulent claims and paying legitimate ones, insurers could create a negative relationship with a customer by being too strict or overly suspicious. But that doesn’t mean they can be trusting and keep approving every claim in a lenient manner. Any unfairness, whether real or assumed, could determine whether a policy gets renewed again, or our online reputation suffers, or the insurer could face a legal dispute in a court. Even as insurers work hard to identify the technologies needed for them to expand their distribution channels and ensure that they create optimized customer journey; they cannot lose sight of the importance of eliminating fraudulent claims from their list of priorities. Which is why, we feel that claims management could challenge InsurTech priorities for the insurance industry. What do you think? Please write in and share your thoughts.

Everyone needs insurance nowadays. Even if you don’t have health or home insurance, a life insurance is a must for all. To help you decide on your final investment plan, you need the help of a great insurance advisor. But it is very difficult to find the perfect insurance advisor for your investment policy among so many advisors. As a client trusting someone with money, you need to research all the advisors you have shortlisted.

Ali Asgar is a Delhi-based LIC agent who has been awarded a gold medal. He is also a receiver of many renowned awards like the MDRT Award, Shatakveer Award, Top 30 Award, and numerous other non-renowned ones. These have helped Ali Asgar and his team to successfully garner the attention of clients. The team of professionals lead by Ali Asgar himself helps you find the LIC policies best suited for a financially stable future for you and your family.

According to Ali Asgar, certain qualities will help you pick the best advisors. Here are the list of qualities which has made Ali Asgar the best LIC agent

Client’s First Approach
If you are dealing with a good advisor, he or she will always take out time from their busy schedules to sit with you and understand your demands. As a client, you also need to be ready to answer some personal questions that will help them to gather some knowledge about your financial capability and stability. This way, he will understand your needs better and suggest insurance policies to you accordingly.
Good Customer Service
Nothing is better than having great customer service. Standing by you during your bad times and helping you make that perfect claim at the dark times is the main goal of a good advisor. If your advisor lacks the proper knowledge of all the formalities that need to be filled at the time of an emergency, never keep him as your advisor. After all, a life insurance policy is made to help you in the tough times, to begin with, and if this criteria is not met, you should look for another advisor.
High-Energy Levels
One common trait of all reliable insurance advisors is that they are energetic when they speak and have high motivation. They are very responsible about their work, and all exceptional advisors are fluent with all the details of a particular insurance policy. Only a person who is really committed to this job can excel at being that type of advisor.
Thorough Product Knowledge
You need an insurance advisor because most clients lack the knowledge of which plan is best for them and then invest in something else without optimizing the result. As a result, it might incur a loss. But if you get an advisor who is adept in the knowledge of insurance policies, you will be in great hands. A fantastic investor lets you know all of the policy’s pros and cons.
Honesty
Lastly, you need to be honest about your financial status with your insurance advisor and expect 100% transparency from him. Honesty is the best policy for this job!
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